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IEI Remote Management

Tools - Remote Desktop

IRM provides integrated remote desktop functionality, you can select the appropriate remote access method according to different device types:

  • Windows device: RDP or VNC remote desktop
  • Linux device: VNC remote desktop or SSH connection (no need to install SSH client program)

Note: The remote device must enable the option to allow users to connect to the computer Setup steps are described below:

Step 1:

Go to IRMAgent Single Device Dashboard page and click the "Tools" button.

Step 2:

Select "Remote Desktop".

Step 3:

Select the appropriate remote access method according to different device types.

  • Windows device: RDP or VNC Remote Desktop (users need to install VNC server program on Windows device)
  • Linux device: VNC remote desktop or SSH connection (no need to install SSH client program)

Step 4:

A security check window will pop up, asking the user to enter the remote device account number and password.

Step 5:

Select the "Apply" button, or click the "Reset" button to re-enter.

Step 6:

The browser opens a new page to display the remote desktop. If the connection is successful, the remote desktop will be displayed. If the connection fails, an error message will be displayed and the user can try to reconnect.

Displays the remote desktop screen upon successful RDP connection

Displays the remote desktop screen upon successful VNC connection

Displays the remote desktop screen upon successful SSH connection

If the connection fails, an error message will be displayed and the user can try to reconnect.

Step 7:

Press CTRL + SHIFT + ALT in the new browser tab to open the on-screen keypad